MANAGED IT SUPPORT SERVICES
Reduce IT support costs, increase user loyalty, and safeguard stable system performance with our team of
experienced IT support engineers
VALUE WE DELIVER WITH IT SUPPORT SERVICES
IT TAKES US ONLY 10 DAYS
to Launch Turn-key Support for You
AVAILABLE 24/7
to Support Your Users Anytime
FIRST REACTION IN 1 MINUTE
After Issue Submission
IT SUPPORT WITH TECH WEB SUPPORT
TURN-KEY SUPPORT SERVICES
Enjoy peace of mind with a top-tier SLA-based support tailored to your needs. We carefully track all KPIs and optimize processes to supply excellent service.
FLEXIBLE PACKAGES AND SCOPE
Choose from existing service packages or a custom offer tailored to your needs. We offer packages for different workloads, processes setup & full-cycle support.
EASY AND FAST START
Get the support service launched in only 10 days with minimum effort on your end. Our team will take care of all arrangements according to the ITIL best practices.
DEVELOPMENT CENTER BACKING
Get development support to create permanent solutions to issues from rare curing. Our support team is backed by many IT experts who can help with fixes & advice.
LEARN HOW OUR FIRM WOULD SOLVE YOUR BUSINESS PROBLEM
REMOTE IT SUPPORT & IT HELPDESK OUTSOURCING
MANAGED 1&2ND LINE SUPPORT
You can get outsourced IT support services delivered on a turn-key basis or covering only the areas you need and fitting into your existing process. As an IT support provider, we treat every user as a single baby making sure every ticket is processed fast and to a good quality. The team pays much attention to process & workflow optimization, knowledge base creation and management, as well as advanced training of our L1 and L2 engineers.
PEAK RESOURCES & SUPPORT TEAM EXTENSION
Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT support engineers either on a long-term basis or as peak resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow and processes development.
RELATED CASES
IT SUPPORT CONSULTING & PROCESSES SETUP
IT SUPPORT SYSTEMS & PROCESSES SETUP
Tech Web Support team can help you define & optimize IT support processes, create IT Support knowledge base (incl. FAQ, check-lists, etc.), choose the best-fit support systems combination and tailor it to your needs. Moreover, our experts can automate your support processes through chatbots and add AI-enabled algorithms for smart tickets allocation.
WORKFLOW CREATION & OPTIMIZATION
Support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency. One of the vital moments in any cooperation is to know point of contacts, critical paths of problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics.
RELATED CASES
HOW TURN-KEY IT SUPPORT WORKS
ANALYSIS
We believe that IT support & maintenance bring the most value when tailored to your business needs. So, we start with the analysis phase, which usually takes about 3-5 days as we have done much homework to speed up the process.
At this stage we:
> Analyze your needs, goals, existing process & limitations
> Elaborate & document the requirements
> Offer structured choices of what we can do for you
SETUP
As soon as the solutions have been agreed, we move on to the implementation part. At this stage, we make all necessary arrangements to launch the service according to the agreed scope. This takes up to 10 days on the average.
At this stage we:
> Train consultants to work on the project
> Update your service infrastructure, embed tracking systems and tools
> Test the solution
OPERATION
Once the whole process, systems & tools are ready and tested, the actual support begins. During the operations, we focus on two aspects – stable & high-quality service delivery, and thorough KPI monitoring & improvements.
At this stage we:
> Provide services within the agreed scope
> Monitor KPIs & provide you with regular reports and analytics
> Continuously work on service improvement & optimization
OUR CRAFT
Incident management process aims to restore a normal service operation rapidly enough to minimize the impact on business operations. Our system support engineers at all lines are focused on ensuring that we maintain the highest level of service quality and availability.
WE DO:- Turn-key Support services at 1st, 2nd, and 3rd lines
- Deep and precise investigation of every received incident
- Project team education according to your domain requirements & standards
- Tracking system setup to streamline app support services
- Ongoing service quality and customers satisfaction monitoring
SYSTEMS AND TOOLS WE WORK WITH
